Itchy Feet

I just don't think it's very likely they've gotten enough gender-specific complaints that they created a form letter to deal with it. o.O For the most part media doesn't seem to CARE about gender roles and how they're perceived, and the general public is too apathetic to write in about it. Isn't it more likely they just have an ACTUAL female working for them who either received this at the point of complaint (there's usually a lot of women in customer service) or they actually referred it to her because "Oh look. A woman's writing. Better have a woman write back."

Of course there is an empirical way to test this.