Ah, but you'd call to tell the client you weren't coming, wouldn't you? You wouldn't say "someone will be there in half and hour" and then nothing. *growls* I'll calm down by this afternoon, I've just wasted several hours on this crap, not to mention a l8unch hour yesterday.
Yeah, any tech guy that doesn't show up for a day and a half and counting? Sucks. Any IT department that continues to lie (because, really, that's what they're doing at this point) sucks. I hope their Director gets an earful.
Nth-ing. I do blackberry support. (I HATE THEM THEY ARE EVIL EVEN IF I LOVE MINE) and frankly? Your tech guy's a jackass.
It's a customer support position as well as a technical one, and it takes 2 minutes to dash off an email that says "We had an emergency outage and can't take care of you guys today, I'll call as soon as we can."
The kind of tech guys who don't are also the ones who think all their users are complete and utter retards simply because they don't work in IT.
Basically had to switch off the wireless syncing function and let it sync with the desktop, then turn the function back on again. Presto, personal address book and calendar. *headdesks* And I've never touched a Blackberry before in my life - this is from the two hours on the phone with the helpdesk yesterday.
no subject
Date: 2007-11-29 05:32 pm (UTC)no subject
Date: 2007-11-29 05:33 pm (UTC)I mean, you try to, but ...
Or - it's possible your IT people are asshats.
I'm guessing.
no subject
Date: 2007-11-29 05:39 pm (UTC)no subject
Date: 2007-11-30 01:39 am (UTC)It's a customer support position as well as a technical one, and it takes 2 minutes to dash off an email that says "We had an emergency outage and can't take care of you guys today, I'll call as soon as we can."
The kind of tech guys who don't are also the ones who think all their users are complete and utter retards simply because they don't work in IT.
no subject
Date: 2007-11-30 03:30 am (UTC)no subject
Date: 2007-11-30 03:31 am (UTC)no subject
Date: 2007-11-30 03:34 am (UTC)