Technical help?

[deathpixie]

I've got a work document, a .pdf file that I need to print, however I'm getting an 'invalid bad encrypt dictionary' error and it's refusing to open. I updated Adobe from v.6 to v.7 (and I think I need to restart to make the update actually work since I can't open Adobe now :P) but it's still not working. I'm going to send it to my home account and see if the Mac version is any better, but in the meantime, do any you technical geniuses have something for me?

Also? There ought to be laws against Fridays this busy. Seriously.

I'm leaving soon to go buy waterpistols for Sunday's Pride march with Greg. This will make the day end better.

Comments

[khanfused.livejournal.com]

...uuuuuuuummm ... this is windows Adobe, right? And you tried updating?

... How about a complete removal of the current installation, followed by a reinstall?

My next thought after that would be 'pooched registry database' -- but you probably don't have a registry maintenance tool. (For that matter - I don't really know how to use the one I've got other than following the default repair suggestions.)

Actually -- before all of that chasing around -- have you checked Adobe's support pages for Adobe Acrobat?

[redhawk.livejournal.com]

Two things.

One: Never install Acrobat Reader on top of an older version of Acrobat Reader. That leads to madness and misery and woe.

Two: Go into Control Panel (assuming Windows box) and use Add/Remove Programs to rip out the Acrobat Reader entirely. Reboot, then reinstall the new (by the by, they're on v8 now) Acrobat Reader. Then try your file again.

[one-bat.livejournal.com]

The forums i have been searchinf indicate you may not have a version of Acrobat as advanced as that used to create the doco. So, as correctly suggested above, uninstall the version you have now, go to http://www.adobe.com/products/acrobat/readstep2.html
and grab the latest version for your OS, install that and see if you have the same problem.

If you do, i'd suggest grabbing a fresh copy of the original document.

[(Anonymous)]

Pride march? Are you gay now?